How do I know that your engineers are trustworthy?

Unlike many firms in the maintenance industry, we directly employ a large percentage of our workfoce. Whereas some other heating and plumbing companies employ subcontract staff as their workload is infrequent. We also have a thorough recruitment procedure and potential applicants are assessed on their customer care and communication skills. In addition we also invest in regular auditing and training for our staff to ensure we provide a quality service.

In some instances we may be required to use our National Network of Approved Subcontractors to carry out Homeowner Services work in the event that we do not have sufficient direct labour in your area. However all subcontractors have been suitably vetted and are closely managed.

Please note that the answers to these questions are intended for general guidance only and were accurate at the time they were posted.