Included below is a summary of the operational aspects and innovations of the Social Housing Division. If you are interested in working with PH Jones please email Jenny Cocker.

Developed sophisticated ICT systems

We have developed bespoke software to allow us to monitor, measure and control repairs and installations. This system, called 'Pilot' has proved to be invaluable in providing specific reporting information and tailored KPI's.

Developed remote working through handheld PDAs

The use of Live Time Electronic Working and Palmtop Computers has provided greater efficiency and reduced duplication.

Implemented advanced vehicle management systems and GPS

Fleet vehicles are fitted with trackers and the vehicle management system provides information on the engineers' productivity enables us to effectively allocate engineers to emergency call outs.

Environment Management

In June 2006 we recruited a health, safety and environment officer with over 36 years experience. Following his appointment we embarked on implementing an environmental management system. We have adopted the BS 8555 approach to ISO 14001 and are currently completing the six phases before EMS accreditation.

Training and Development

We founded a training school in 2004 to carryout manufacturers' training and statutory training such as ACS certification and NVQ courses. The school provides flexibility to our workforce and enables effective training of staff.

Health and Safety

We pride ourselves on a good historical record of health and safety, being continually way below the average accident records experienced by our industry. We take an open, honest and pro-active approach to safety and believe in sharing all lessons learned from both accidents and near misses. We are CHAS accredited and employ a competent and experienced health and safety officer in addition to consulting health and safety agencies.

Quality Management

It is our policy to ensure that all works carried out by the company are to the highest standard, for both client and customer. We aim to deliver a quality service to exceed expectation. Quality processes throughout the company are based around our BS EN ISO9001 accreditation.

Continuous Improvement

The objective of our quality control policy is to achieve continuous improvement and provide clients with best value. Alongside the quality policy we ensure we establish the following within each contract:

• A clear customer focussed approach to the delivery of services,
• Clear goals and KPI's,
• The involvement of operatives and the supply chain to ensure that the achievement of objectives is jointly owned,
• Open debate and exchange of views at all levels, and
• Benchmarking performance and sharing 'Best Practice'.

Best Value

In order to provide best value to clients we provide:

• Condition surveys
• Life cycle costing
• Negotiated extended warranty periods

Partnering

The company puts great stock by the principles put forward by Sir John Egan in his report, Re-thinking Construction. We aim to build strategic partnerships with clients and the supply chain around non-adversarial contracts. Working together collaboratively with common aims and objectives and getting the residents involved and providing a service that meets the residents' needs and priorities.

Resident Participation

We seek genuine resident engagement and participation and adopt a listening and learning approach. Our approach to resident involvement is based on the 3 C's:

• Collaboration - work with and involve the tenants at every level of the partnership
• Consultation - regularly consult tenants, and manage their expectation appropriately
• Communication - keep the tenants up to date and informed

Equality and Diversity

Equality and diversity forms a very important part of our culture and ethos. We promote diversity through recruiting a workforce that represents the communities we are working in, and also by encouraging equal participation in the service we are delivering.

Local Sustainability

Where possible we will have a dedicated local office and will commit to the residents of the area and local supply chain by recruiting all staff and sourcing all suppliers locally. We engage and empower residents to be become involved in decisions, help homes become energy efficient and provide employment and skills opportunities.

Social Responsibility

Corporate social responsibility to the local community is essential to ensure that the benefits of the contract investment go to the residents of the client. The company has a history of good governance that is reflected in excellent performance of contracts undertaken for clients and the fair and equitable treatment of staff. Our corporate responsibility takes into account the need for the company to prosper in the region without seeking profitability at the expense of the local economy, social responsibility or environmental objectives. We aim to satisfy as much as possible the 'creation of cohesive, attractive and economically vibrant communities.'

Testimonials

- "I would just like to thank you all for the outstanding achievement of 99.96% of gas servicing in the year" (Birmingham City Council)

- "I would just like to commend PH Jones on their remarkable service level. I myself have worked for a Private Landlord and know the pitfalls and hurdles in obtaining not only an honest and reliable gas engineer" (Calico Housing - Call Centre)

- "Thank you for your efforts in turning around the gas servicing performance, which has greatly improved over the past months. Well done & keep up the good work" (Wales & West Housing Association)