Contact Us

PH Jones Head Office

t: 01948 820244
f: 01948 820484

Aqua House, Hampton Heath Industrial Estate, Malpas, Cheshire, SY14 8LY

To ensure your enquiry is handled efficiently, please email the relevant team from the list below. We endeavor to respond to enquiries within two working days.

General Enquiries

If you have a general enquiry, please email enquiry@phjones.co.uk Please note that all general enquiries, including urgent requests, will be only handled during normal working hours, Monday to Friday, 8.30am to 5pm (except Public and Bank Holidays). Alternatively, please complete the online enquiry form.

Homeservices

PH Jones Private Customers

If you are a PH Jones customer or Serviceplan customer, please email enquiry@phjones.co.uk.

Insurance Customers

If you are a referred Home Emergency Insurance customer, through an insurance provider, broker, or bank/credit card provider, please email homeservices@phjones.co.uk, confirming your name, address (including postcode), the name of your insurance provider, and brief details of your query.

Utility Services

To contact Utility Services, please email metering@phjones.co.uk, confirming your name, company name (if applicable), location, and brief details of your query.

Facilities Management

To contact Facilities Management, please email facilitiesmanagement@phjones.co.uk, confirming your name, company name (if applicable), location, and brief details of your query.

Recruitment

If you have a recruitment enquiry, please email recruitment@phjones.co.uk.

Feedback

If you would like to provide feedback on the level of service you received, please email customercare@phjones.co.uk.

Complaints

If you are unhappy with the service you received from PH Jones or with any other aspects related to our company, please email customercare@phjones.co.uk, confirming your name, organisation or landlord (if applicable), address (including postcode), and brief details of your query.  Please also provide us with a contact number so that we can get back to you.